Personalized Items

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All JKMM items are personalized and made to order. Because of this, we are unable to accept returns or exchanges on personalized items.

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Please carefully review all personalization details before placing your order.

Damaged or Incorrect Orders 

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If your item arrives damaged or there is an error with your order, please contact us within 48 hours of delivery.

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Be sure to include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

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We will review the issue and work with you to find a resolution.

Order Cancellations

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Orders may be canceled only if production has not yet begun.

Once an order is in production, it cannot be canceled.

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If you need to request a cancellation, please contact us as soon as possible.​​​